Shipping Policy

Ordering a set: We use to fulfill orders of dinnerware sets placed on our website because Amazon fulfillment is generally very fast, accurate, and keeps our shipping costs down, allowing us to pass the savings on to you. Free standard shipping (5-7 business days) is included. While sets generally arrive much quicker than 5-7 business days, please note due to the influx of online orders that carriers have to fulfill, as well as your location, we cannot guarantee exactly when your order will arrive. 

Ordering individual replacement items: We fulfill these from our warehouse in Utah. We charge the cost of the individual item (no profit), and then shipping costs are calculated at checkout based on your zip code and the weight of the item(s). We're just as frustrated as you that carriers may charge $10 to ship one item. 

If your entire order has not arrived after 7 business days, please reach out to us. If you do not receive your order and are requesting a refund or replacement, you must notify us in writing (email us at: within 30 days from the date your order was placed.